Once loaded on to your card you can spend your funds as you wish. When you receive your Caxton Card, login to the app and follow the instructions there to activate it. Our cash exchange rates are available through the Cash Delivery ordering process and are continually updated through the day. There is a minimum order value of £250 and a maximum of £5,000, although we may change these limits from time to time. If your travel is delayed by more than 4 hours, you’re covered for £45 per hour up to a maximum of £540. When you apply for a Caxton Premier Account your Account Manager will discuss your payment requirements and will confirm your eligibility for free use of Caxton International Services account. Avoid any ATM which will charge you a withdrawal fee. No, orders can only be delivered to the billing address of the card used for payment of your order, which is the address registered to your Caxton account. ©2021 Caxton FX Limited. In addition to their direct line, they can be contacted on 0203 457 1172. This can be done verbally, by email or in writing, setting out the details, explaining what you think went wrong and what you feel would put things right. You may need to reinsert your card to try again. There are many unique elements of this offering: security advice you can access over the phone before you travel, 24/7 communication, and on the ground global support including emergency medical and emergency card replacement. We recommend visiting the Mastercard location tool (website) or downloading Mastercard’s ‘Nearby’ app to easily find ATMs and merchants that will accept the card. How many can I load? If you load any currency other than GBP (USD for example), your transactions will automatically be converted back into GBP before being converted again into the local currency, which is not as good value as one direct conversion from GBP. ©2021 Caxton FX Limited. We will then cancel your card. Yes, you’re covered for travel and accommodation costs if you are prevented from arriving or leaving your ski resort for more than 12 hours, due to avalanche. You will need to sign for the delivery so please make sure someone is at home. If this option doesn’t work, then please select another option. The online currency specialist has become one of the leading financial services in Europe, making its success through offering […] Alternatively you can click here. Additional cardholders cannot load the card. View your PINYou can view your PIN through your online account or on your app by selecting view 'PIN'. If you require hospitalisation, International SOS will monitor your medical condition during and after hospitalisation, until you regain your normal state of health. You should load GBP onto your card if you need to spend in a currency different from the 15 we offer. | Read 81-100 Reviews out of 2,381 Yes, you can have up to 10 currencies in the same order up to the maximum permitted order value (see ‘How much can I order’). The merchant should release the hold when settling the transaction and debiting the correct amount from your card. CAXTON FX is registered at Portland House, Bressenden Place, London, . Although you can use your Caxton Card at automated petrol pumps, please be advised that an amount of €120-€500 may be held for up to 20 days on your card. Once loaded, funds will normally be available within minutes. These can be accessed from the Caxton website here. Just select how much of an available balance you would like to switch into another currency, and which of our 15 currencies you want to change it to. Your complaint will be acknowledged in writing within five working days of receipt and the letter will say when you can expect a full response. It was a pleasure to speak to Claire, she has a very friendly telephone manner and was very helpful and explained the reason for the problem and was able to solve it easily. REGISTER. See the Cancellation charges information below. When you join Caxton Premier International Services you are provided with the contact details of your dedicated Account Manager who is available. If your card account is closed, we will immediately block your card so it cannot be used. There are 3 companies in the CAXTON FX LIMITED corporate family. You can check your current balance in the Caxton app. These currencies are identified in the FAQ ‘What Currency can I order’. You can withdraw the funds on your currency card at any time once all pending transactions have cleared. Keep up to date with Caxton on Twitter at @Caxtonfx The amount of the Reversal Loss will be calculated and confirmed to You by Caxton. My query was dealt with by Claire Sims. A Caxton card account will stay open, even with a zero balance, ready to load for your next trip, unless you contact Caxton support to close your account. If the cancellation is less than 5 days before the next Plan Payment is due, the Plan Payment may still be deducted from Your authorised debit card; in this case Caxton will contact you to discuss refund arrangements. If your Caxton card is still not working, please contact our support team, either via email. It contains all of the travel insurance and medical cover details. If your cash is stolen whilst you are away, you will need to claim the amount stolen from your travel insurance provider. Together with the help of her colleague who phoned me at my nominated time my difficulty was soon resolved. Caxtonfx.com Contact. You can do this using the switch balance feature in the app or by logging into your account through the website. Caxton Plus travel insurance entitles you to be repatriated if necessary, as a result of injury or illness, subject to prior approval. In order to avoid this extra charge please always select to be billed in the local currency, for example if you are in the Eurozone always select to be billed in EUR. Use any other card for the security deposit and your Caxton Card when the actual payment is required. It is only possible for us to extend this deadline if we are reliant on third parties to provide information and their response times are beyond our control. Choose either our free Black card or subscription Red card for even better rates. In Europe, the pan-continental Stoxx 600 added 0.15%, while the US benchmark S&P 500 gained 0.4%. Only use your Caxton Card to settle the final bill, never as a security deposit. Contacted Caxton FX customer support and received a fast, courteous response from Alia, who was able to help me immediately. Your first load must be made via the website for security reasons but after that you can load freely using the app. In order to avoid this extra charge please always select to be billed in the local currency, for example if you are in the Eurozone always select to be billed in EUR. Valitor Payment Services Limited is licensed as a principal member of Mastercard. The travel insurance covers you for theft or accidental loss up to £500. If this option doesn’t work, then please select another option. They will be in the best position to help you quickly and to put things right. Once ordered, a secondary card will be sent to the address registered on the account and arrive in by post within 5 days. If a you believe a merchant has settled a pending transaction in error, you can dispute the transaction by logging into your account through the website (this functionality is not available in the app). The maximum age for benefits under Caxton Plus is 80 years old. You can email us from your registered email address or call 0333 123 1812 or +44 207 201 0526. You can set up a Travel Savings Plan for the currency equivalent of between £200 and £10,000 . You can check this by testing a different card in the machine, or trying your Caxton card in a different ATM or POS machine. Valitor Payment Services Limited is authorised and regulated by the Financial Conduct Authority as an electronic money institution (reference number 900688) and is accordingly permitted to issue electronic money in the UK. You can do an online load at www.caxtonfx.com or with the Caxton mobile app. Helpdesk open: Monday - Friday 08:00 - 18:00, Tel: +44 (0) 207 042 7629Monday - Friday 08:00 - 18:00, Caxton FX, 30 St Mary Axe,London, EC3A 8BF, UK. The greenback added 0.2% on Tuesday, closing in on a three year high after a fifth straight daily gain. Your Card is issued by Valitor Payment Services Limited whose principal office is 1 Fore Street, London EC2Y 9DT, United Kingdom. You should first contact the merchant if you need a pending transaction cancelled. If we cannot do this, for example, because information we need is not to hand, then we will take a note of your concern and arrange the best way and time for getting back to you. In the first instance please contact us to discuss. See the FAQ ‘How long will delivery take’ under 'Ordering and receiving cash'. Travel insurance and benefits are for you and any additional Caxton Cardholders registered on your Caxton Account. Watch this space for more detail soon. If your Caxton card is still not working, please contact our support team, either via email. The lack of global presence however could make it harder to contact them when far across the globe. We will refund the amount of any transactions which the investigations show are not authorized by you, provided you have kept your card and PIN secure. An additional aim is to enhance consumer protections against unfair practices and fraud. However, there are some limitations on what the Financial Ombudsman Service can look into, and further information about this can be obtained from them directly. I have telephoned twice, unable to access funds (utilising both contact numbers). You will be advised of this during the Ordering Process. You’ll have the opportunity to provide additional details. For example, they would not let a young child sign for the package. Load up to 15 different currencies on your card and transfer money in 24 currencies. We suggest that you load GBP to your Caxton card and get cash from an ATM at your destination. If you choose not to receive any of your plan value then the Reversal Loss would be calculated on the full amount of EUR6000. You can also take a secondary card out in your name to have as a backup card, in case of emergencies. For insurance purposes, the Royal Mail applies a maximum packet value limit of £2,500. In addition, we charge an administration fee of £2.00 on orders of £750 or less. I had need to contact Caxton FX today (170119) with a problem regarding the balance showing on my account. Open a regular Caxton card account and upgrade to Red later, or find out more about Caxton red and sign up now! ““Caxton is an award-winning British company that has become an entrepreneurial success story.” I don’t quite know how the above happened!? Due to the pandemic all my travels in 2020 were cancelled. In ‘My Debit Cards’ you can also delete expired cards, and re add your updated cards. Please contact us on: 0333 123 1812 or [email protected]. I had set up an account with Caxton in 2019 to use a pre-paid card abroad. You’ll automatically get the standard Mastercard settlement rate minus 2.49%, at the time of your transaction. For claims when you’re back call Broadspire on +32 2 725 9680 during UK office hours 9am – 5pm, or email us at; [email protected]. This can be done via the Cards screen on the app. If you have any further queries please contact us. We will let you know as soon as we have more news. You must contact us to arrange cancellation of your Plan. Authorised and regulated by the Financial Conduct Authority for FSMA authorised business (FRN: 431844). Otherwise you’ll end up paying for multiple conversions, using the ATM or vendor’s rate, which will always be worse than Caxton’s. Also ensure that when making ATM withdrawals that you decline any conversions offered to you by the ATM and always withdraw in the local currency. You can check this by testing a different card in the machine, or trying your Caxton card in a different ATM or POS machine. Remember to check the screen before authorizing transactions. Please contact your Premier Account Manager on 0203 457 1172 for assistance. 020 3457 1171. PSD2 seeks to address these and other changes by ensuring they are covered by a new legal framework. The customer first has to link their accounts together at payment firm B. AISP – Account Information Service Provider – a new type of regulatory permission that enables customers to view multiple payment accounts, with different firms, online through their online access at one payment firm. Your plan cannot be amended, it can only be cancelled. Out of hours, calls to Caxton Premier numbers will be diverted to our Client Services Managers will be able to provide simple account assistance or arrange a call back from your Account Manager. Please contact your Premier Account Manager on 0203 457 1172 for assistance. Your order will consist of a mix of denomination sizes but it is not possible to request specific denominations. Caxton will continue to provide you with our usual great level of service and we will keep you informed about exciting new developments as soon as we can. No, the primary and secondary cards have access to the same balance. If your Caxton card is still not working, please contact our support team, either via email [email protected], twitter @CaxtonSupport or on the phone, in the UK calling 0333 123 1812 or outside the UK on +44 (0) 207 201 0526 (Support available Monday - Friday 08:00 - 19:00, Saturday - Sunday 09:00 - … Further details are provided in the Travel Savings Plan Terms and Conditions. No overseas ATM fees. Away from FX, equity markets returned to winning ways on both sides of the Atlantic. International SOS is the world’s leading medical and travel security assistance company; they provide travel services to Caxton Plus. You can only unblock a card by contacting Caxton support. You will not be entitled to a refund of money you have already spent on any transactions or any fees for use of the card before the account was closed. In these situations, we will ask you for your bank details so that we can refund your remaining balance direct to your bank account. It will be delivered by the Royal Mail Special Delivery Guaranteed service by 1pm on the confirmed delivery date. If you sustain an injury or illness while you’re away, or if you have a serious medical condition, Caxton Plus provides transport to the nearest hospital, and if necessary repatriation to your country of residence. All rights reserved. I had need to contact Caxton FX today (170119) with a problem regarding the balance showing on my account. See the Caxton Premier International Services terms and conditions for more details. A relative can also be flown out to assist as required. No, we do not offer a buy back service for cash orders. Log in to your account, navigate to ‘Cash Delivery’ and select the amount of cash you wish to order. You can use your Caxton card anywhere Mastercard is accepted, including shops, restaurants, ATMs and online. Your Card is the property of Valitor Payment Services Limited and is not transferable to anyone else. * This contact box collects your personal data so that we can respond to you. How long does it take for the funds to be added to my available balance? Step 1: Reporting Your ComplaintWe are sorry if you are dissatisfied with the way the original person dealing with your matter has handled your problem. Caxton is committed to complying with the new regulation. I checked previous transactions and realised that this is a MONTHLY fee which kicks in 12 months after your last Caxton card use. Caxton Plus Traveller, designed for you and all your Cardholders in your Account. You can get your PIN online at any time by logging in to your account through the website or via the mobile app (click “Cards” and then “View Pin”). If you can't find the answer you're looking for - get in touch. Valitor Payment Services Limited is authorised and regulated by the Financial Conduct Authority as an electronic money institution (reference number 900688) and is accordingly permitted to issue electronic money in the UK. Many ATM’s (and merchants) will pick up that your card was issued in the UK. In these 'Covid' times when it's often seemingly impossible to contact anyone, Francesca @ Caxton FX was always readily available 'online' to help me with my difficulty. In some cases, the ATM can convert your money which will end up costing you money. I consent to having Caxton collect my details to follow up on my enquiry. Currently you cannot add or remove debit cards via the app. You cannot do this within your online account or in the mobile app. 24-hour access online please log into your account. If you need to cancel your Plan, or Caxton needs to cancel your Plan due to a failed payment after 72 hours, then the following charges will apply: The Reversal Loss is calculated on the exchange rate difference between when you set up your Plan and the cancellation date applied to the currency amount you do not take delivery of. Try to avoid checking at your balance at an ATM as you will be charged 30p. Please note that unless the cost of the services are covered by the travel insurance provided with your Caxton Plus membership you may have to cover the cost, International SOS will be able to advise. If the currency you require is not detailed on our website, this means it is not available for order. For marketing, please contact [email protected] For card queries please call customer support on 0333 123 1812 . EU Payment Services Directive has been introduced to promote increased competition in the payments industry across Europe, to drive down costs for consumers and to make it easier for new entrants to access the payments market. To speak with Caxton Customer Services for your account queries, see our Contact page for details. You will also see the rate that you will receive when you load your card. We like to think that Caxton's customer representatives go above and beyond to assist our customer's with their queries as quickly and efficiently as possible. When using your Caxton Card to pay for goods, you often get the choice of paying in either euros /dollars or in sterling. Caxton FX do not have much of a global presence. Stick to bank ATMs, as many third-party ATMs aren’t affiliated with banks, but are often situated near major banks and labeled with names such as Travelex, Euronet, Moneybox, Cardpoint, and Cashzone. Alternatively, you can block your card via the mobile app or on the website. You’ll automatically get the standard MasterCard settlement rate minus 2.49%, at the time of your transaction. On the app, go to 'More' then 'My Debit Cards' to manage your cards. either receive, to your Caxton card, the currency value You have paid for up to the cancellation date, less cancellation charges; or not to receive any currency and have the GBP amount paid back to Your Debit Card, less cancellation charges; Caxton Plus Family, designed to cover you, your family and all Cardholders in your Account. No, pre-existing medical conditions and any claim resulting from such a condition cannot be covered. Yes, you can load your card and then order cash however separate payments will need to be made for each order. euros or dollars), always opt to pay in the local currency. Registered office: 30 St Mary Axe, London, EC3A 8BF, UK. Caxton Plus combines an exclusive range of travel benefits and insurance only available for our Caxton cardholders. If you are not eligible or at the end of 12 months your transaction value is below the eligibility criteria, your Account Manager will discuss this with you and offer you the option to pay for access Caxton Premier International Services for a fee. Caxton Plus runs for 12 months, from the date you purchased it. To confirm their association with you, the referred client must confirm to Caxton the email address you have registered against your Caxton Premier Account. I’ve been presented with these options at an ATM: Credit, Savings or Cheque. If they are not available, or you would prefer to approach someone else, ask for their manager. If you are at an ATM or somewhere where the bill is presented in GBP rather than the local currency (ie. Our travel insurance has been independently reviewed by defaqto and awarded a 5 star rating. Activate your cardTo activate your card, please follow the steps online or on your app. See FAQ ‘What currencies can I order’. If you are hospitalised while you’re travelling, the travel insurance cover entitles you to £35 per day, up to a maximum of 30 days. Banks in particular will have to open up their systems to other banks and payment firms. Contact details for this purpose are below: Email - Either through your normal contact at Caxton or [email protected]Telephone - Either through your normal contact at Caxton or by telephoning our customer service telephone line on 0333 123 1812 or +44 20 7201 0526 from outside the UKPost - Caxton FX Ltd, 30 St Mary Axe London EC3A 8BF, UK. The Electronic Money Regulations 2011 (FRN: 900663) for the issuing of electronic money and payment services. This is called Dynamic Currency Conversion (DCC) and could catch you out. This is called Dynamic Currency Conversion. Your Caxton card can only be used for a refund if you paid for the transaction on the card initially. If you wish to make a formal complaint, the next step is to advise us. Some ATM’s will charge you a flat fee for use of their services. Finally, oil prices surged on Thursday after an attack on two tankers traversing the Gulf of Oman sparked concerns over supply due to increasing geopolitical risk. You can apply a temporary block to a Card via the Cards screen on the app. International SOS will provide you with the contact details for medical or legal service providers, including physicians, dentists, lawyers, legal practitioners, interpreters, hospitals and other relevant persons. Your Card is the property of Valitor Payment Services Limited and is not transferable to anyone else. Registered office: 30 St Mary Axe, London, EC3A 8BF, UK. My query was dealt with by Claire Sims. How do I know what exchange rate I will get? Login to your account through the website, go to 'My Debit Cards' and select "Add New Card". Step 2: Contact the Financial Ombudsman Service (FOS)Caxton FX Ltd is covered by the Financial Ombudsman Service (FOS), so if you are not satisfied with the outcome of your complaint, or if eight weeks have passed since you first made your complaint, you can refer your complaint to the FOS. Caxton FX will pay a Referral Reward of £50 for any contact You introduced to Caxton, who is not and has never been a Caxton customer and who successfully makes an International Payment through Caxton. If you require further detail or have any questions about this policy, please contact us using the details below E-mail: [email protected] Post: The … to easily find ATMs and merchants that will accept the card. The delivery charges are identified below and there is a small supplement for Saturday delivery. Make sure you have sufficient funds loaded on your Caxton card. We are also evaluating a number of exciting options to enhance our products and service offering. . In ‘My Debit Cards’ you can also delete expired cards, and re add your updated cards. Your cash order can only be delivered to a UK address that is registered on your Caxton account. If your order is over this limit then it will be split into two packets and we will apply the appropriate postage charges to each packet. If you have more than one card, swipe to select the card you want to block and then tap the View PIN option. What started as a one man initiative has grown on to become an industry leader with an annual turnover of £750 million, experiencing year-on-year growth. If you need to change the Plan you will need to cancel it and pay the cancellation costs. PSD2 is largely directed at protection of retail consumers, there will be minimal impact on Corporate clients. The best way to check the balance on your card is by using the Caxton app, or you can log into your online account. The latest market highlights and our views on the key developments as Q2 gets underway with risk sentiment souring helping havens to find a bid; manufacturing PMIs show the brutal impact of the coronavirus on the global economy; and US initial jobles… Try to avoid checking at your balance at an ATM as you will be charged 30p. If you load any currency other than GBP (USD for example), your transactions will automatically be converted back into GBP before being converted again into the local currency, which is not as good value as one direct conversion from GBP. CAXTON FX LIMITED is located in LONDON, United Kingdom and is part of the Lending Industry. Check out what 2,746 people have written so far, and share your own experience. Your Caxton multi-currency card is accepted in more than 35 million locations around the world (wherever you see the MasterCard logo). Caxton started out in 2002 as an ambitious FX startup determined to make things simpler and more transparent for the customer. We would recommend raising a dispute for any transactions that you don’t recognize. You can order up to 5 secondary cards once by logging into your account through the website (not in the app), and going to ‘My Currency Cards’ where you’ll find the option to order additional cards. There is no charge for setting up a Currency Savings Plan. If you need some help loading your card, making an international transfer or want to discuss an issue with a payment you've made, please browse through our Frequently Asked Questions. We cannot do this over the phone. No, interest is not paid on any payments you make to us. You can’t add a debit card or add funds directly to your secondary cards. Check if you are using the correct PIN. Make sure you have sufficient funds loaded on your Caxton card. If the amount to be loaded to your Caxton Card breaches your Card limit, then we load as much as possible leaving the remaining balance on your Account Currency Balance for your future use. This is called Dynamic Currency Conversion. No ATM fees are charged. Your Caxton card can only be used for a refund if you paid for the transaction on the card initially.